Shipping Policy - SHAMA
Shipping Policy - SHAMA (Kuwait)
Thank you for shopping with SHAMA. We are committed to delivering your fashion items in a timely and efficient manner within Kuwait and to select international destinations. Please review our shipping policy below.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays in Kuwait) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped.
Shipping Rates and Delivery Estimates (Within Kuwait)
Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs within Kuwait.
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Shipping Method
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Estimated Delivery Time
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Cost
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Standard Delivery
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2-5 business days
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Calculated at Checkout (typically KWD 2-3)
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Express Delivery
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1-2 business days
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Calculated at Checkout (typically KWD 4-5)
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Please note: Delivery delays can occasionally occur due to unforeseen circumstances, high demand periods, or public holidays.
International Shipping
We offer international shipping to select countries. Shipping charges and estimated delivery times for international orders will be calculated and displayed at checkout. Please be aware that international orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SHAMA is not responsible for these charges if they are applied and are your responsibility as the customer. We recommend checking with your local customs office for more information on potential duties and taxes.
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
Shipping Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at support@shamaworld.net. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.
Lost or Damaged Packages
SHAMA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. For assistance with this process, please contact us at support@shamaworld.net.
Contact Us
If you have any further questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us at support@shamaworld.net.